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Ordering and Shipping Info
CUSTOMER SERVICE This section will answer any questions you may have about your order. EMAIL: info@stonedecorative.com FAX: (450) 419-3555
STONE DECORATIVE USA
PHONE: In the US call 1-877-944-0707 (PST) or 1-877-935-0707 (EST), Monday thru Friday, 9am to 6pm.
In Canada call 1-877-944-0707 (EST), Monday thru Friday, 9am to 6pm.
ORDERING YOUR STONE DECORATIVE PRODUCTS Great effort is taken to ensure reasonable consistent quality. However, all of our stones are natural stones and will vary in shape, color, texture, and/or size. Stone Decorative cannot guarantee uniformity, but will strive to maintain the highest levels of quality. Shipping Method: Stone Decorative is proud to offer the industry's most aggressive pricing and freight rates. Most orders will be processed for shipment within 48 hours from receipt of payment. Our standard carriers are Purolator, FedEx Ground, and USPS Priority Mail Flat Rate when available. Please contact us for a customized shipping quote for expedited shipping, extra large quantities, and international orders. Payment: Stone Decorative is currently accepting Visa, MasterCard, American Express, PayPal, and money orders. Payments by check may be mailed in, and will require additional time for bank processing. All credit card purchases are processed in real time through secure servers. Duties & Customs: There are no duties on orders shipped within the USA and Canada. However, please be aware that duties and/or taxes, for which you will be responsible, may be charged by your local authorities once your package reaches your country. For more information please contact your local Customs office. Return Policy: All returns require pre-authorization. Please e-mail info@stonedecorative.com for any return requests. Please note that there is a 35% restocking fee on all returns. Be sure to include a note with your address and daytime phone number, special instructions, and a copy of your sales receipt or packing slip. Returns must be in good condition, with all original certificates and papers. Upon receipt and inspection of the returned products, Stone Decorative will promptly refund the cost of the inspected merchandise. Please note that shipping and return costs, as well as duties and/or taxes, if any, will be your responsibility. Stone Decorative will exchange any defective products within 15 days of receipt. If the products have been damaged during shipping, Stone Decorative will refund the cost of the damaged merchandise. Please contact Stone Decorative for the best return procedure. Your refund will be credited to the credit card used to make the purchase. If your order was paid by check, we will send you a refund check. Please allow two billing cycles for your refund to appear on your credit card statement. Please ensure that all returns are packaged properly to avoid damage. If the original packaging cannot be reused, repackaging is acceptable as long as the products are received in good condition. Stone Decorative reserves the right to modify its exchange and return policy at any time. Order Cancellation: You may cancel your order, if it has not been shipped. Please contact us immediately via e-mail at info@stonedecorative.com or by phone, toll free:
In the US call 1-877-944-0707 (PST) or 1-877-935-0707 (EST), Monday thru Friday, 9am to 6pm.
In Canada call 1-877-944-0707 (EST), Monday thru Friday, 9am to 6pm.
Privacy Policy: Please visit Privacy Policy for detailed information.
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