We ship to the 48 contiguous U.S. states and Canada.
Great effort is taken to ensure reasonable consistent quality. All of our stones are natural stones and will vary in shape, color, texture, and/or size. Stone Decorative cannot guarantee uniformity, but will strive to maintain the highest levels of quality.
Stone Decorative is proud to offer the industry’s most aggressive pricing and freight rates. Most orders will be processed for shipment within 2 to 5 business days from receipt of payment. Delays may occur during peak seasons or when experiencing high-volume orders. Our standard carrier is FedEx Ground. We cannot ship to P.O. boxes, APO, Hawaii, Alaska, or Puerto Rico. Please contact us for a customized shipping quote for expedited shipping, per-pallet shipping, or international orders. Although we will do our best to accommodate all shipping requests, we cannot guarantee date- or time-certain deliveries. Please note that any change of shipping address once an order has been shipped will incur a $25 rerouting fee, plus applicable taxes.
FedEx will be sending an automated email with related tracking number and estimated delivery date upon shipping. If you do not receive a tracking number from FedEx, please contact us with your online order or invoice number. Sometimes tracking information will not be immediately available or your estimated delivery date hasn’t changed. In such case, please allow an additional day or two for the tracking database to be updated. A tentative delivery date can be provided for all orders shipped by freight. Stone Decorative is not responsible for any delays in receiving your order. Please contact your customer representative for more details.
Pallets are delivered on a 53-foot truck, and liftgate services may not be available in some areas. It is at the driver’s discretion to determine the actual location of the delivery, especially in rural or restricted community areas. Additional delivery charges and transit time may apply. The customer is responsible for providing an easy and clear access for delivery, as well as for the unloading — unless liftgate services are available (curbside unloading only; additional charges may apply). The customer will be notified of an expected delivery date and time. The pallets are usually delivered within 2 to 15 days from the time the truck leaves Stone Decorative’s warehouse. Although we will do our best to accommodate all shipping requests, we cannot guarantee date- or time-certain deliveries. All other shipping instructions, policies, and restrictions will apply. Stone Decorative is not responsible for any delays in the delivery of your order.
Stone Decorative is currently accepting Visa, MasterCard, PayPal, and bank transfers. Payments by check may be mailed in, and will require additional time for bank processing. All credit card purchases are processed in real time through secure servers. As of May 1, 2019, we no longer accept American Express payments.
Free Shipping on 91+ Bags Order
Stone Decorative reserves the right to determine the best way to ship any order of 91 bags and more. Whenever possible, free shipping will be offered with specific and determined terms of delivery. Additional charges may apply for rural or restricted community areas, residential deliveries, liftgate and/or unloading services, or waiting and unloading time.
Free Shipping Online Promotion (Garden & Signature Stones)
Offer valid for orders up to 660 lb, paid in full, and shipping by FedEx Ground service (or best way, as determined by shipper). Discount valid on a minimum order of $139US ($159CAN), before tax and shipping, of Garden and/or Signature stones only (not valid on slate chipping or clearance items), and on regular-priced items (not valid on clearance items). Please note that Stone Decorative reserves the right to rescind, revoke, or terminate this offer at any time, with or without cause. This includes, without limitation, if the terms of the offer do not accurately describe our intent due to errors or omissions.
Duties and Customs
There are no duties on orders shipped within the U.S. and Canada. However, please be aware that duties and/or taxes, for which you will be responsible, may be charged by your local authorities once your package reaches your country. For more information please contact your local Customs office.
Contact us via email at email@example.com or by phone. In the U.S. call toll free 1-877-944-0707 (EST), Monday through Friday, 8:30am to 5pm. In Canada call 1-877-935-0707 or (514) 935-0707 (EST), Monday through Friday, 8:30am to 5pm.
Warranty and Disclaimer
Stone Decorative provides a limited non-transferable warranty in the U.S. and Canada on all of its products to the original buyer with a valid proof of purchase. The products are guaranteed against any material defects for a period of one (1) year following their purchase. “Material defects” are any imperfections that can impair the use of these products. This warranty is limited solely to the repair or the replacement of defective stones; not of the full order. This warranty does not apply to any defects resulting from negligence, improper installation, misuse, overuse, overexposure or modifications made by the buyer or its agents. This warranty is only valid if the installation and use of the products has been carried out in accordance with the instructions given by the manufacturer of the relevant installation or other appliance in which they are used. Stone Decorative disclaims any and all other warranties, conditions, or representations (express, implied, oral or written), relating to the products, including, without limitation, any and all implied warranties of quality, performance, merchantability or fitness for a particular purpose. Accordingly, in no event shall Stone Decorative have any other responsibility and hereby limits its liability with respect to any other damages caused by its products including bodily or moral injury, injury to property, any lost profits, lost savings or incidental, indirect, special or consequential damages, arising out of the use or inability to use the product or related to their installation. The warranty does not cover efflorescence or natural appearance changes after exposure to the elements. Stone Decorative accepts no responsibility or liability for this condition. The products may be composed of a variety of darker and lighter tones, therefore we cannot guarantee specific color matching to printed or digital color representations. Samples are approximate representations of our standard colors and actual product may vary. Installation of the product constitutes your acceptance of the product as is.